Market-leading organisations demonstrate a single-minded determination to deliver the best for their customers. At Novem, we believe this is what sets us apart. The attributes that have made us successful are neither superficial nor temporary they are deeply ingrained in the structure and philosophy of our company.
Novem's services are utilised by many companies in the North West area of England. Our customers come from many industry sectors including Legal, Accounting, Manufacturing and Engineering Design. Below are a selection of organisations that use Novem's technology to support their Businesses IT requirements.
Novem have forged partnerships and utilise the services of a number of companies to underpin the IT service and support infrastructure we deliver. Below is a selection of the companies whose technology plays a key role in the services we offer.
ITIL Best Practice Used around the world, ITIL® is the comprehensive industry standard best practice for IT Service Management. It forms the basis of our IT service delivery model and provides a systematic approach which results in higher levels of customer satisfaction, increased efficiency and improved systems availability.
ISO 9001:2000 Quality Management System Our work has been delivered within the structure of an ISO 9000:2001 quality management system. This means that the services we offer to our customers follow formal business processes that are proven to be sucessful, ensuring a consistently high standard of work.
Service Level Management We take a transparent, structured and accountable approach to our service delivery. Each customer is provided with a comprehensive Service Level Agreement (SLA) that presents the full details of each service as well as a set of tailored response times. This means that IT services can be tuned to meet the needs of the customer, and most importantly, that our performance can be measured against pre-determined criteria. Our performance against the service level can be viewed in real time through the ...... Portal.
Novem's services are utilised by many companies in the North West area of England. Our customers come from many industry sectors including Legal, Accounting, Manufacturing and Engineering Design. Below are a selection of organisations that use Novem's technology to support their Businesses IT requirements.
Novem have forged partnerships and utilise the services of a number of companies to underpin the IT service and support infrastructure we deliver. Below is a selection of the companies whose technology plays a key role in the services we offer.
ITIL Best Practice Used around the world, ITIL® is the comprehensive industry standard best practice for IT Service Management. It forms the basis of our IT service delivery model and provides a systematic approach which results in higher levels of customer satisfaction, increased efficiency and improved systems availability.
ISO 9001:2000 Quality Management System Our work has been delivered within the structure of an ISO 9000:2001 quality management system. This means that the services we offer to our customers follow formal business processes that are proven to be sucessful, ensuring a consistently high standard of work.
Service Level Management We take a transparent, structured and accountable approach to our service delivery. Each customer is provided with a comprehensive Service Level Agreement (SLA) that presents the full details of each service as well as a set of tailored response times. This means that IT services can be tuned to meet the needs of the customer, and most importantly, that our performance can be measured against pre-determined criteria. Our performance against the service level can be viewed in real time through the ...... Portal.
Manchester IT support company Novem Group gain Microsoft Small Business accreditation
Working closely with Microsoft, Novem engineers are now certified Microsoft Small Business Specialist for 2010.
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