A proven track record

Many companies boast about their determination to offer the best for their customers. But how many of these organisations can back up their claims with a track record that proves their commitment year after year?

Novem can. And we believe that’s what sets us apart. As a market leading organisation, our single-minded determination to deliver the very best in IT support is deeply ingrained into our structure and philosophy, and our proven track record demonstrates that we have the strength and commitment to keep our promises.

"We understand that every business is different. That’s why we take time to really get to know your system, and then deliver the most suitable package for your organisation."

A strong network of support

At Novem we’ve forged strong partnerships with a number of organisations to underpin our IT services and strengthen our support infrastructure. Which of course means a more reliable service for our customers. Below you’ll see a selection of the companies whose technology plays a key role in the services we offer.

Service Level Management

At Novem we work within a comprehensive Service Level Agreement (SLA), which outlines each of our services as well as a set of tailored response times. We provide each of our customers with a tailored, comprehensive SLA – meaning that our IT performance can be measured against pre-determined criteria, so you’ll always know where you stand. What’s more, you can view our performance against the SLA at any time through the Novem Report Management Portal (NRMP).

To find out more about this contact us on: 0844 800 6511 or use our general contact form HERE.