Remote support
In our experience, approximately 90% of our clients’ calls can be dealt with almost immediately, over the phone and by using remote desktop support. This means that our engineers can use remote control technology to connect to your windows session and resolve issues quickly and efficiently, without the need for an onsite presence. All you need is an Internet connection - what could be simpler?
First rate technologies for a service you can rely on
At Novem we use of the most advanced infrastructure management technologies to provide the very best in IT Support. By combining the Novem Remote Monitoring System (NRMS) with ITIL best practices, we’re able to offer first rate support to our customers. And with telephone access to our first-line support helpdesk or our online fault logging portal, our customers can keep track of their requests in real time.
"By offering customers a single point of contact for hardware and software support, IT operational management services and advice and guidance, Novem take the hassle out of IT support. The Novem help desk is operated by skilled, experienced and qualified technicians who are able to manage queries through to resolution."
Stress-free IT support
When you have a business to run, you’ve enough things to worry about. Don’t let your IT support be one of them. By offering customers a single point of contact for all hardware and software support, IT operational management services, Novem will take all of the hassle out of IT support. And of course, our help-desk is operated by skilled, experienced and qualified technicians who are able to manage queries through to resolution and provide as much support and guidance as you require.
Our help desk operates according to a tailored Service Level Agreement (SLA) management and call prioritisation, so the high quality, flexible service will be tailored to meet your business’ needs. And in the event that a problem cannot be solved remotely, one of our on-site technicians will be immediately available.
Just because your problems are being solved remotely doesn’t mean that you’ll ever feel out of the loop. Our customers can track their service requests in a range of detail using our custom-built Novem Remote Management Portal (NRMP). And of course, we’ll always be available to answer your queries over the phone.
- High quality service delivered under ITIL best practice process and procedures.
- Single point of contact for all IT related queries
- Access to Microsoft, CITRIX and Cisco certified experts for application support and operations management
- Flexible hours of operation (up to 24x7)
- Increased control through real-time performance statistics
- Tailored Service Level Agreement (SLA)
To find out more about this contact us on: 0844 800 6511 or use our general contact form HERE.
